Dear Our Valued Guest,
First and foremost, we would like to take this opportunity to thank you for choosing Indonesia AirAsia.
AirAsia would like to advise that our flight QZ 7528 scheduled to depart from Jakarta (CGK) to Denpasar (DPS) Effective on 04th February 2014 – 27th February 2014 is unfortunately been cancelled and moved early to QZ 7520.
The new departure time is at 10:10 hours and arrived in Denpasar at 12:50 hours, all in local time.
In order to mitigate the inconveniences caused by the flight rescheduled, AirAsia offers the following recovery options:
1. Move flight (reschedule) 7 (seven) days prior or after your original departure date based on availability andfirst-come-first-serve basis;
2. Credit Shell – Cancel the flight and fare value of the flight can be retained in a credit shell with AirAsia for future travel. Credit Shell is valid for 3 month (90 days) from the date of issue;
Should you require further assistance, please do not hesitate to contact us at our support channels listed below:
1. Submit queries through online form at http://www.airasia.com/id/en/e-form.page
2. AirAsia via www.airasia.com/ask
3. Live Chat (available through Ask AirAsia after you login using your AirAsia member ID)
Please disregard this notification if your original flight time within your booking is the same as the timing indicated above
Once again we hope you will accept our sincere apologies for any inconveniences caused, and we will try our best to improve our service continually to meet with your satisfaction.
We are looking forward to welcoming you onboard and provide you a renewed and positive Indonesia Air Asia experience.
Thank you for choosing Indonesia AirAsia.
Warm Regards,
Pre-Flight
AirAsia Indonesia
mtravelindonesia 